Neighborhood Garage Door Repair LLC – Privacy Policy

Last Updated: January 15, 2025

At Neighborhood Garage Door Repair LLC (“Neighborhood Garage Door Repair,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, schedule or receive services, or communicate with us through any channel, including SMS and email.

By using our website, scheduling a service, or engaging with us in any way, you agree to this Privacy Policy. If you do not agree, you must not use our services.

1. Information We Collect

We may collect the following types of personal information from you:

• Contact Information: Name, address, email address, and phone number. 
• Service Details: Information about the property, requested services, and appointment history. 
• Payment Information: Payment card details and billing information. 
• Communication Data: SMS, phone call logs, and email communications for scheduling, service updates, and customer support. 
• Technical Information: IP address, browser type, device type, and website usage data collected via cookies and analytics tools. 

2. How We Use Your Information

We use the information collected to:

• Schedule and provide garage door services. 
• Process payments and issue invoices. 
• Communicate updates, reminders, and confirmations about your services. 
• Improve our website, customer experience, and marketing efforts. 
• Respond to customer support inquiries. 
• Comply with legal, regulatory, and safety requirements. 

3. SMS and Mobile Privacy

• Privacy Assurance: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 
• SMS Disclaimer: By providing a telephone number and submitting a form, you consent to being contacted by SMS text message (our message frequency may vary). Message & data rates may apply. Reply STOP to opt out of further messaging. Reply HELP for more information. See this Privacy Policy for additional details. 

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.
We may share information in limited circumstances:

• With trusted service providers who assist in delivering our services, subject to strict confidentiality agreements. 
• When required by law or to respond to legal processes. 
• To protect the safety, rights, or property of Neighborhood Garage Door Repair, our customers, or others. 

5. Data Security

We use reasonable physical, electronic, and administrative safeguards to protect your information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

Our website uses cookies, pixels, and analytics tools (including Google Analytics and Facebook Pixel) to:

• Improve website performance and user experience. 
• Analyze traffic and usage patterns. 
• Deliver relevant advertising. 

You can disable cookies through your browser settings, but some features of the website may not function properly.

7. Marketing and Opt-Out Options

We may send you promotions, service reminders, or updates via SMS or email.

• To opt out of marketing messages, follow the unsubscribe instructions included in the message or email us at info@garagedoorservice.com. 
• Service-related messages, such as appointment confirmations or safety alerts, are considered essential and cannot be opted out of while services are active. 

8. State-Specific Privacy Rights

Residents of certain states, including California, Virginia, Colorado, Connecticut, and Utah, may have additional rights such as:

• Access to personal information. 
• Requesting correction or deletion of personal information. 
• Knowing how your data is used and shared. 

To exercise these rights, email info@garagedoorservice.com with “Privacy Request” in the subject line. We will verify your identity before processing requests.

9. Data Retention

We retain personal information only as long as necessary to:

• Provide services. 
• Comply with legal obligations. 
• Resolve disputes and enforce agreements. 

10. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with information, contact us immediately at info@garagedoorservice.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in technology, laws, or our practices. Updates will be posted on our website with the “Last Updated” date revised. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us:

Neighborhood Garage Door Repair LLC
Customer Service:(800) 833-3520
Email: info@garagedoorservice.com