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When Your Garage Door Won’t Open or Close

  • admin
  • 27 Aug 2016
  •   Comments Off on When Your Garage Door Won’t Open or Close

Neighborhood Garage Door Services of San Diego, California has served the community for more than 20 years.  We work to provide the best customer service and guarantee our work.

Another priority for us is to educate our valued customers and help teach them some of the maintenance basics when it comes to their garage door.

There are quite a few adjustments and corrections that can be made from the comfort of your own home.  For example, garage doors will sometimes act a bit strange and not open and close properly.  Talk about a frustration and inconvenience to your day!

Our certified technicians are available to help at any time day or night if something like this should occur.  Before you call us, you may want to consider trying these steps to get a malfunctioning door working properly again.  

You’ll see that it’s important to check two areas of your garage door.  Locate the sensors and the tracks of your door in order to perform a few simple tests.

1. Photoelectric Sensors

Check your photoelectric sensors

The first thing you will want to do is to check to see if anything is blocking your photo sensor.   You should have two of them, one located on each side of the door.  When a sensor is blocked, the door will not close.  This is a safety measure to be sure nothing, or nobody is caught if the door should shut.

If you are all clear, then that is not the issue. If there is something in the way then move it and try to shut your door again.

Sensor alignment

Perhaps your sensor is not blocked but it is misaligned.  You can figure this out at a quick glance.  Look at both sensors and be sure they are tilted and pointed straight across the overhead door area.

sunlight can interfere with you garage door sensor

Sunlight issues

The sun can hit your sensor at just the right spot and act like a blockage when it comes to closing and opening your door.  Try and shadow the sensor with your hand or body and try to close the door.

Keep it clean

As you work with your sensor to solve your garage door issue, double check to see that it is clean.  In order for your door to work properly, you’ll need to keep this important, sensitive area clean.   A cotton swab will work great to just wipe away debris from the sensor.

If all is well with your sensors, then it is time to consider and inspect the tracks of your garage door.

check your tracks when your garage door won't open or close

2. Door Tracks

Track alignment

Check the screws and see if they have any residue that could cause issues with roller friction.  If you have a roller that scrapes against the screws, then the rollers are too tight on the track.

Roller and track issues

This is an easy fix.  Try to loosen the screws to enable the movement between the track and rollers to happen with less effort, scraping and noise.  Rollers that rub against the track can be loosed by a bracket with a wrench.  This will help ensure the roller won’t be pinched in the track.

Neighborhood Garage Door Services of San Diego, California is available to meet your needs no matter when you call.  We service our customers 24/7.  Our team promises fast, friendly service that will give you great results.
If you have a door that won’t open and close, then be sure to give us a call.  We can come to your assistance or walk you through these simple at home techniques so that your door will open and close more easily.

You Can Trust Us for the Job

positive reviews

They sent Doug Fussell out to my house on the day after Christmas! I had only called them three days before! Doug was a premier technician, very thorough and very efficient. I expected him to take two days, since he was replacing two doors and adding openers on each door. He only took the daylight hours of one day! I could not believe how fast he was! In addition, he thoroughly taught me how to use the remote openers. I highly recommend them to anyone!
~Donald B.

positive reviews

We just bought a home and this company was so understanding as I had to change the appointment time a few times. Then the tech came out and was so kind and helpful. I could not have asked for a better experience and will suggest them to anyone who needs work done on their garage door!
~Tammy K.

positive reviews

My garage door broke on a Saturday night as I was getting ready to leave for a holiday party. Kelvin was here within 30 minutes. He reviewed everything with me that was happening with my door. He gave me the estimates of what was immediately needed to be done in order for my door to raise and then what I will need to have done very soon. I could see all the problems he pointed out to me and I decided to have everything done. He completed everything that night. I was very satisfied with Kelvin’s professionalism and the work he did. Thank you again.
~Joyce N

We Service All Makes and Models of Garage Doors and Openers