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What to do When Your Garage Door Remote is Not Working

  • admin
  • 21 Dec 2017
  •   Comments Off on What to do When Your Garage Door Remote is Not Working
troubleshoot your garage door remote

If you don’t have a keypad on the outside of your garage, then the garage door remote is the only way to get your door to open from the outside. Keeping up with your garage door remote is already a pain enough, but what about when they break? There are a few things you can do to try and fix it.

Is it In Range Of The IR Signal?

Every remotes sends an infrared or IR signal to the receiver inside of the garage door opener. If it is going to work, it has to be within range. Each remote will have a different range depending on the factors such as the remote itself, battery life, and more. Start by getting right on top of the door to see if it works.

Are The Batteries Strong Enough?

garage door remote battery

Even if the batteries are not completely dead, they may be dying. If that is the case, it can cause the remote to work intermittently, or not at all. Start out by getting new batteries and replacing them.

*We do not suggest you use rechargeable batteries on this type of electronic, because it needs to draw too much power to get the proper range.

Are The Battery Contacts Working?

If you have changed the battery and it is still not working, it could be the contacts on the remote itself. Look for rust, corrosion or anything that may keep the connection from being good. Scrape off the connectors with a steel wool pad or fine sandpaper. Do not use water.

Have You Reset Your System?

Just like restarting your computer or phone can fix certain problems, the same thing is true with your garage door system. You can give it a reboot to see if it will reset itself.

To reset the remote you will need to:

  1. Take the batteries out of the remote for 30 seconds to a minute
  2. Place the batteries back in the remote
  3. Test to see if it is working

To reset the receiver you will:

  1. Unplug the receiver (it is usually plugged into an outlet on the ceiling)
  2. Let the receiver sit for 30 seconds to a minute
  3. Plug back in the receiver
  4. Test to see if it is working

You should reset both to see if either will work to make it work for you.

Did You Clean The Eyes?

garage door remote IR eye

There are eyes that are on both the remote control and on the receiving unit. The eye is what allows the IR signal to go from the transmitter to the receiver. In order to make sure that signal can go between the two, you can wipe off the sensors with a soft cloth.

Sometimes, the IR eye on the remote can become too badly damaged for it to be cleaned. If that is the case, then you will need to have it replaced.

Still Not Working?

If you have tried all of these different things to get your remote to work and it still doesn’t, then call us to help you. We can get one of our technicians out to you right away to figure out what’s going on. Our team of professionals will provide you with the solutions you need.

We look forward to working with you!

You Can Trust Us for the Job

positive reviews

They sent Doug Fussell out to my house on the day after Christmas! I had only called them three days before! Doug was a premier technician, very thorough and very efficient. I expected him to take two days, since he was replacing two doors and adding openers on each door. He only took the daylight hours of one day! I could not believe how fast he was! In addition, he thoroughly taught me how to use the remote openers. I highly recommend them to anyone!
~Donald B.

positive reviews

We just bought a home and this company was so understanding as I had to change the appointment time a few times. Then the tech came out and was so kind and helpful. I could not have asked for a better experience and will suggest them to anyone who needs work done on their garage door!
~Tammy K.

positive reviews

My garage door broke on a Saturday night as I was getting ready to leave for a holiday party. Kelvin was here within 30 minutes. He reviewed everything with me that was happening with my door. He gave me the estimates of what was immediately needed to be done in order for my door to raise and then what I will need to have done very soon. I could see all the problems he pointed out to me and I decided to have everything done. He completed everything that night. I was very satisfied with Kelvin’s professionalism and the work he did. Thank you again.
~Joyce N

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